My friend (lets call her B for the purpose of this review) purchased an infinix joy pad from SLOT Ikeja and after a while the charging port became faulty. Since she had one year warranty, I suggested that she return it and get it fixed. We headed over to SLOT and we were asked to go to CARLCARE CENTER, since they handle SLOT warranties.
We headed over to Carlcare in Ikeja and dropped off the faulty device. We were asked to fill a form and they promised to send a text within the week. 2 weeks later, B hadn’t received any text message, neither did Carlcare call, so we got worried. B called their customer center and they asked her to come over to pick up the phone. I was angry at the fact that we had to do the calling. To make matters worse, they sent B a follow-up text (after the aforementioned call) telling her that her joy-pad wasn’t ready because they hadn’t found the materials to get it fixed. Once I heard that statement, I made a mental note to write a review.
Anyways, let me go straight the point. Some days later, we had the opportunity to go to Ikeja and I asked her to call them since we were in the area. They confirmed the phone had been fixed and was ready for pick-up. Like chill Carlcare! If we don’t call to find out, wont you ????
Carlcare is located on the 2nd floor of one extremely noisy building. First of all, there is an elevator that does NOT work, so it wasn’t too exciting having to take the stairs. We finally arrived at their office. The front desk attendant was okay, although quite impatient. But I chose to overlook that.
The interior of their office is spacious. I’d tried to take pictures, but the security guard had given me a serious warning against doing so. Every one of their customers looked frustrated; it was pretty terrible. The attendants as well were grumbling. The particular one that attended to my friend was RUDE . The only plus was that she was fast at attending to people.
I pray I won’t have any reason to deal with Carlcare, because i’m quite impatient and i don’t know how to tolerate rubbish. To make matters worse, 1 week after collecting the Joy Pad, the charging port has started acting up again.
It’s a Big NO NO to Carlcare, especially for a company that claims to be “timely, reliable, professional and satisfying” (see information on their website landing page)…