My uncle who lives in Delta state had promised to send me a package. I was wondering how he planned on sending the package so I asked and he told me about the Delta Line Courier service (DLC for short for the purpose of this review). Apparently, DLC has been in existence for a while and my uncle frequently utilizes their services.
Delta Line is a Transport Company which also provides Courier Services. They have 18 seater buses that leave Lagos on a daily basis by 6am to all parts of Delta state.
The process to send packages is very simple; take the item to be transported to the DLC bus park; pay for your item (you’ll be charged based on the worth of the goods – prices are negotiable); register; and collect a tracking number (to give the person on the receiving end).
In my experience, it takes about 24-48 hours for items from Delta State to arrive Lagos. My uncle had sent me the tracking number for the package he’d sent and informed me to pick up my package the following day from the DLC Jibowu bus park.
The following day, I headed over to DLC Jibowu as my uncle had instructed. While I waited in line, I observed the male attendant speaking rudely to the customer ahead of me. Apparently, they were bargaining and the attendant wasn’t satisfied with the customer’s offering price. Plus, he thought the customer wasn’t “fine” and looking at her made him angry. He said this oh, imagine! After much exchange of words and arguments, I had to step-in to beg on behalf of the customer. I guess he felt I was “fine” enough so he accepted the items for the price I’d quoted (which was the same as the customer’s initial offer).
It was finally my turn and I was too glad the attendant wasn’t rude to me. All I had to do was tender the tracking number and confirm my phone number. I was also asked about my relationship with the sender, although I do not think that was a standard question.
My package was given to me and I was shown a place to sign/acknowledge I had picked up the package. My package arrived in good condition, with a “FRAGILE” sign written boldly on it. For the sake of full disclosure I should note that my uncle had told the DLC reps in Delta that he was sending a phone and they wrapped up the phone and wrote “fragile” on it.
I will rate the DLC service a 7 over 10. I’m really impressed because I can send and receive anything from my hometown. However, it is not right for an attendant to exchange words in such manner with a customer! The customer is always right!!