Listed and first reviewed on: 08/25/16
I had a package to deliver to the UK, and based on popularity, I decided to use DHL. Luckily for me, there is a service point on campus which I ended up trying out.
I had first made enquiries, I showed the sales girl the photo album I was to send, and she immediately gave me a quote of 16,000 Naira without weighing the item. After much hassles, she agreed to collect 14,000 Naira.
Well, I promised to return the following week as the pictures in the album weren’t complete. Anyways, I returned to meet a different attendant, as the previous one had been fired.
Anyways, this one weighed the photo album and gave me a quote of 6,850 Naira. My people, I don’t know what got over me, I blurted out of excitement that the previous attendant had asked me to pay 16,000 Naira.
Lo and Behold, the new attendant said she made a mistake, and would like to reweigh my item. Of course, as expected, she came back with a story along the lines of “the weighing machine had problems”, and I had to pay 16,000 Naira. See, I know it was my fault. I was silly to have said anything. I should have paid my 6,850 and kept it moving.
Anyways, I explained my displeasure and requested to see a price list. After searching for about 45 minutes, she found a price list.
Now, this price list explained prices based on the weight of the item, and as her weighing scale was “faulty”, I didn’t have enough feeders for my argument.
After much back and forth, she gave me a “student” discount, and I ended up paying 11,000 Naira. Trust me, it hurts knowing that I could have paid 6,850 Naira if I had kept my mouth shut.
I rate this DHL service point a 4/10. It’s ridiculous how there is so much disparity between prices. One minute, I was to pay 14,000 Naira, another minute 6,850 Naira, and then I eventually paid 11,000 Naira. They need an accurate price list and a working scale, because it makes no sense to assume weights.
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