I have been on the Glo network for quite a while and I’ve never really had to call their customer care line until some days back.
I had subscribed for the 2k5 data plan and the amount had been deducted but I didn’t have any service. I called the first time, explained my situation and was politely asked to do a hard reset. I did that almost a hundred times and it still didn’t work.
I called again and one guy said the same hard reset thing. I explained that I had done it and it wasn’t working, and he hung up the phone…bad move GLO!!
I called a third time and my call wasn’t answered. Minutes later, I called with my friend’s phone and they picked up. I made the same complaint and they told me to change some settings on my phone. Of course that didn’t work! I called yet again to ask for a refund, and I was directed to another set of reps, who gave me another number to call.
I was already pained and furious and I needed my 2500 Naira back. Apparently, Glo does not have a refund system (at least that’s what I was told) so that meant 2,500 naira was gone. I was too angry! To crown it all, one of the unhelpful reps was trying to hit on me!!
I am very disappointed in Glo. I don’t even have a rating for them. I have decided to leave the network. However, they should get a refund system like other networks. #2500 is too much to dash!