I have been on the Glo network for quite a while and I’ve never really had to call their customer care line until some days back.
I had subscribed for the 2k5 data plan and the amount had been deducted but I didn’t have any service. I called the first time, explained my situation and was politely asked to do a hard reset. I did that almost a hundred times and it still didn’t work.
I called again and one guy said the same hard reset thing. I explained that I had done it and it wasn’t working, and he hung up the phone…bad move GLO!!
I called a third time and my call wasn’t answered. Minutes later, I called with my friend’s phone and they picked up. I made the same complaint and they told me to change some settings on my phone. Of course that didn’t work! I called yet again to ask for a refund, and I was directed to another set of reps, who gave me another number to call.
I was already pained and furious and I needed my 2500 Naira back. Apparently, Glo does not have a refund system (at least that’s what I was told) so that meant 2,500 naira was gone. I was too angry! To crown it all, one of the unhelpful reps was trying to hit on me!!
I am very disappointed in Glo. I don’t even have a rating for them. I have decided to leave the network. However, they should get a refund system like other networks. #2500 is too much to dash!
Calling Glo Customer care line 121 is a complete waste of time. I have had occasion to call this number twice and ended up waiting to be attended to for between 15 and 25 minutes without getting the issues resolved.
The first time, I was disconnected and didnt bother to waste my time any further. The second time I was determined to get served because I had over-scratched my top up card by using a coin, which I believe I carefully did. After waiting for about 21 minutes I was told to call back in an hour as their system was down. You can imagine my frustration, having to go through this horrific process again?
I tried the online chat but that didnt work either.
Glo Customer Care is absolutely POOR
I’ve had success with Etisalat on twitter. See if you can get help from Glo on there..
Okay that’s crazy. If dnt do refunds then they should @ least give u d service u’ve been charged for. We need good lawyers and a swift legal system to tackle such injustice. Well they say a change has come so let’s hope our legal system will benefit from this change that everybody’s talking about. In the meantime, “No GREE FOR THEM OH!!!”. I think u should keep calling until they listen to you. 2500 isn’t much but its an injustice and no matter hw small, an injustice is still what it is.