I had finally come to terms with the incompetence of the staff at the GTbank Idi araba branch, and I had to really sort out my card problem. I decided to not judge Gtbank based on my experience with one awful branch, so I tried another branch. I had thought about going to the head office on the Island, but the heat!! Have you noticed how hot lagos is this month? It’s very scary!
Anyway, I decided to check out a branch closer to me, so I went to the Ojuelegba location. I walked into the bank with a hopeful heart.
I didn’t have to even meet the customer care attendants upstairs. I walked straight to the pin collection stand and I met a very polite lady. She just kept on smiling! I was just happy to not deal with rudeness like in the other branch.
I explained my predicament to her and she smiled again and explained that a lot of people had come to complain about the same issue. She advised me to relax, and told me the procedure to rectify the problem was a very easy and short process. She gave me a form, which I filled to the best of my ability, and then I submitted. I waited for several minutes and my name was called. She asked me to put the card in a pin machine and type in the pin I wanted and that was all!
A problem that took me 12 days in the idi araba branch took me 30 minutes to rectify here!!! However, I would like to add that their waiting areas don’t have chairs! I’m sure they’re aware but I raised this issue to their management and I do hope they will do something about it very soon.
After rectifying the problem, as a good Nigerian, I headed back to the idi araba branch. I met the bank manager and explained the procedure to him, so that when other customers do come with the same problem, they would be able to rectify it.
Overall, I will rate GTBank Ojuelegba branch a 7 over 10. Amazing service from the attendant that handled my case, but I had to stand all through the 30 minutes.
My advice? They really need to get chairs as I didn’t see any at all.
Ojuelegba branch has the most incompetent, inconsiderate and in polite Gtbank staff I have ever encountered.
I lost my ATM and requested for another, after a week I showed up to collect my ATM card, on getting to the pin collection counter Downstairs the card wouldn’t work with the pin POS, so they said they would have to manually print my pin for me and I shoukd come the next day, I got there the next day , the dude told me that thier printer was faulty so I should go to the branch at western Avenue and ask them to “help” me print the pin, that was where d stress cane from , I carried myself and went to western Avenue branch where I had to fill another pin collection form and the pin was printed and giving to me, I went to the ATM downstairs to change the pin and the card still was declined by the machine So I went back upstairs and they told me that the card was bad. I went back to my bank branch which is ojuelegba branch and met the guy at pin retrieval , told him the card was declined and the western Avenue branch said it was bad, Hass me to go to customer care, I got there and this rude bitch called Sarah after explaining my while dilemma to her started talking to me as if I was a nuisance that was bothering her, then asked me to go back downstairs and call GTBANK connect , after speaking to Gt connect the lady asked me to try it again, so I went outside and used the atm and the card still said declined , I then went back inside to pin retrieval and the guy asked one if the staff to go with me to the machine (as if I was an illiterate). On getting to the machin and trying the card herself she Cinformed that it wasn’t working, we went back inside and together to customer care, then they started whispering to each other and after the customer service guy made a call all I heard was “I am sorry I can’t sign” the the lady came back to me and said “mam pls drop your phone number we will get back to you after 24 hours” so I told her am sorry I can’t take this piece of plastic from you, here is my phone number but you hold on to the plastic. At this point I was exhausted from walking about in the hot sun, climbing staircases as if I was doing cardiovascular exercises and narrating the atm pin saga from beginning to end over and over again. Not even the embarrassment of someone going to operate atm with me. I went to counter and withdrew then this guy walked up to me trying to sweeten me up. It was clear that GTBANK was trying to push a piece of plastic in my hand with the hops of frustrating me into forgetting it. But it’s either they replace that atm or refund my money failure to do so I am closing that account for good. It’s high time pple stop swallowing bad service.
Can you imagine, 30 minutes for problem of 12 days.
Smh.
At least you resolved the problem. Let’s thank God.Nice review