I had finally come to terms with the incompetence of the staff at the GTbank Idi araba branch, and I had to really sort out my card problem. I decided to not judge Gtbank based on my experience with one awful branch, so I tried another branch. I had thought about going to the head office on the Island, but the heat!! Have you noticed how hot lagos is this month? It’s very scary!
Anyway, I decided to check out a branch closer to me, so I went to the Ojuelegba location. I walked into the bank with a hopeful heart.
I didn’t have to even meet the customer care attendants upstairs. I walked straight to the pin collection stand and I met a very polite lady. She just kept on smiling! I was just happy to not deal with rudeness like in the other branch.
I explained my predicament to her and she smiled again and explained that a lot of people had come to complain about the same issue. She advised me to relax, and told me the procedure to rectify the problem was a very easy and short process. She gave me a form, which I filled to the best of my ability, and then I submitted. I waited for several minutes and my name was called. She asked me to put the card in a pin machine and type in the pin I wanted and that was all!
A problem that took me 12 days in the idi araba branch took me 30 minutes to rectify here!!! However, I would like to add that their waiting areas don’t have chairs! I’m sure they’re aware but I raised this issue to their management and I do hope they will do something about it very soon.
After rectifying the problem, as a good Nigerian, I headed back to the idi araba branch. I met the bank manager and explained the procedure to him, so that when other customers do come with the same problem, they would be able to rectify it.
Overall, I will rate GTBank Ojuelegba branch a 7 over 10. Amazing service from the attendant that handled my case, but I had to stand all through the 30 minutes.
My advice? They really need to get chairs as I didn’t see any at all.