I had heard about Mall for Africa (MFA) from various people and seen their adverts online so I decided to give them a try.
Mall for Africa is an e-commerce company that allows Africans to purchase items directly from international online retailers (typically retailers in the US, and around Europe and Africa). Items are then shipped directly to the buyer’s location (can be delivered to a specific address or picked up from various pick up locations).
To buy items from Mall for Africa is pretty simple. First download the MFA app on your device (desktop, laptop, tablet, or mobile), then shop from any of the MFA partner stores! Payment is made online (no payment on delivery option to my knowledge) and then your order will be processed and delivered accordingly.
I downloaded the MFA app on my android phone and checked out the stores I could buy stuff from. I was specifically looking for makeup brushes at affordable prices because they were ridiculously expensive here in Naija! I was excited to see Amazon listed as their prices are usually very affordable!
I clicked on the Amazon site via the MFA app and searched for makeup brushes. After selecting my items, I simply clicked on the “Pay Now” button.
I was then redirected to a purchase summary page:
I clicked the “Make Payment” button and was redirected to another page to select my shipping option. I opted to pick up my package as opposed to having it delivered because there’s a pick up center in my area and there’s no additional cost for this option.
After selecting my shipping method, I was taken to a checkout page to review my purchase:
Upon placing my order, I got a warning which said my item would take more than the normal amount of time to get to Nigeria because my order was being fulfilled by a third party seller.
6 days after placing my order I hadn’t received any updates from MFA. I was quite scared o! I’d already paid and MFA’s main office is in Kano! I sharply called customer care and a very polite attendant named Ada explained that the seller hadn’t dropped off my item at their warehouse. Apparently, they’d already reached out to the seller to follow-up.
Ada was really helpful and also noted that if I didn’t get my item within a stipulated time frame, I’d get a refund. I was secretly praying I didn’t get a refund because dollar had increased from 197 to 207 naira at that time and I didn’t want to hear any stories.
16 days later, I got an update e-mail stating that my item had been shipped from their warehouse. My item was ready for pick up 4 days later and I headed over to the surulere pick up center at Adeniran Ogunsanya Mall.
It was difficult locating the MFA pick up center, but I’d met a very nice security guard who helped me find the space.
I was asked by the MFA attendant to show my government issued ID Card, but I only had my school ID and this was a bit of a problem. After some time, the attendant finally accepted my school ID and handed over my package. Quick tip: Go and get your PVC oh! They are using style style to ask for it!
Mall for Africa is an amazing company and I intend to keep using them. I will rate their services an 8 over 10.