Listed and first reviewed on: 01/30/16
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It is no longer news that MTN has been calling and sending text messages informing customers of possible disconnection due to SIM registration.
I got a call sometime in December 2015 from one of their customer care reps informing me of the new decision. She was quite polite and answered some of my questions. She gave me the address of walk in centers within my location as online registration is impossible.
I was particularly concerned about why I had to undergo this process again, considering the fact that I had registered in their center some months back. She didn’t give me a concrete reason but I was given 28 days ultimatum to either re-register my sim or suffer the consequences get my line disconnected.
Photo Credit: Evamobile I visited the Surulere center and there was no queue per se. I was given a number plus a form to fill by the security guards. Details like mother’s maiden name, blood group, etc. were asked. The trick is that you fill the forms as quickly as possible so that you go to the next step even before the people you must have met in the queue. Once I was done with that, I was taken into another room and after waiting for about 3 minutes, I was up next.
The re-registration process was the same as the first registration, with the addition of a retinal scan. Re-registration took me less than 30 minutes, but I’m still unclear as to why I had to re-register my sim. If MTN had a problem with their database, leading to missing data and the need for re-registration, then they should have just said so. The general perception now is that MTN didn’t know what they were doing during the first batch of registration, so now that they’ve entered yawa with NCC
After the re-registration process, MTN claimed to have credited my account with 20,000 NGN worth of airtime and tbh it was a scam; the 20k reduced to 5k within minutes without me making phone calls or sending texts!
MTN is one of the most used networks here in Naija, so it’s really disappointing the stress they make customers go through. Prior to this new wave of disconnection threats, they had sent text messages to some people early last year. MTN! MTN!! MTN!!! How many times did I call you? You need us your customers oh; don’t frustrate us into porting!
Lool! I did mine at Ikoyi branch. It was terrible. Seemed like you even had fun. Because ours was thug of war
Sandra! I’m so glad you let me in on this blog. Its such a beautiful idea
My re-registration experience was so funny. The queue I met was so scary. People were just shunting the queue anyhow. One lady even said she had been on the queue since 6am meanwhile the mtn officers came like 9, another guy said he called the registration people and told them to keep space for him on the queue. Good thing was that I had my 5k credit for a week.
Mmm so the 5k credit was compensation for having to re-register?