Listed and first reviewed on: 07/09/18
PP Logistics is a horrible dispatch service. They are a sham. The workers are so rude. I have had nothing but bad experiences with them. They offer same day delivery but their dispatch riders come to pick up your item from you and most often than not they take your package home and deliver next day.
An item was picked up for me at about 2pm and as at 9pm was not delivered to me. I called and was rudely attended to by a Dami ( i am guessing its a fake name) she was so rude and kept telling me nothing could be done. I asked why dispatch riders where allowed to take clients items home and she said the item was being returned to their lekki office. I told her that if the item can get to lekki they might as well deliver to me. She was so rude that I decided to speak to her manager. The manager who claimed her name was Queen was of no help either. When I informed her that Dami was rude to me. Dami started yelling insults at me from the background. Queen was in between talking to me and hushing Dami. I asked them when I would get the item they said next say. Next day they call me at 8am to say they will deliver that day. I ask them what time this delivery will occur so I can plan. They told me they didn’t know and cut me off rudely.
Karma they say is a bitch..
They eventually deliver to me and I see an item I can’t recognize in my pack. I call the person who sent me the pack and she confirms she didn’t send it. I call pp logistics twice ( they didn’t pick up) I inform the dispatch rider. And he quickly calls them ( please note they answered after barely one ring) he informs them that I said the unknown item is not mine and they tell him “it’s for the troublesome woman” he cuts the call and tells me it’s a gift and starts apologizing for the bad service. I tell him that a company need not invest in a gift, its better to get good service than gifts.
Let me shock you… Seven hours later 7 hours!! Pp logistics call me to say oh yes it was indeed a wrong item. As I speak to you, I am not even home and I have gone for a mini vacation, i can’t stress myself for them. When I am back i will return it. At least the other customer will give them serious grief. Karma is indeed a bitch..
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