My Samsung Galaxy S4, which I’m totally in love with, developed a minor issue. Ok, to be honest, I mistakenly dropped the phone so the screen broke. I was managing it like that, but 3 weeks later, the screen went completely blank…in the middle of a lecture! Can you imagine!! Of course I lost concentration and started thinking of ways to get the phone fixed. I was really worried because I didn’t have warranty so I expected repairs to be quite expensive.
One of my friends recommended I check out the Samsung Centre at Ojuelegba, so off we went to get my phone fixed.
For some reason, I’d never noticed the building, but it’s quite prominent with conspicuous Samsung signage. Samsung Care Centre is located on the 2nd floor of the building. I was so drained so I was looking for an elevator, only to find one which wasn’t working.
I was attended to by a very angry customer care attendant. She asked for the phone, looked at it, and told me it’d cost 38k to get it fixed. LOL! Err, ok? How is it 38k? I didn’t get any sort of breakdown and was literally in shock. Madam angry attendant returned the phone to me and turned away. I just kept standing there is utter disbelief!
I watched the attendant approach me again and I was thinking “ok, she has realized her mistake and is coming to apologize”. Far from it! She looked at me and asked what I was still doing in front of her desk as she was very busy. Can you imagine?!?
To be honest, I was really confused. I just walked out of the store. I definitely didn’t deserve to receive such terrible service!
As I narrated my awful experience to another friend, she explained that she’d received similar treatment from the SAME customer care agent! Apparently, my friend, who had Samsung warranty, took her tablet for an internal error repair and the same customer care attendant with her nasty attitude told my friend it’d cost 38k to get her tablet fixed, even with warranty!
Eventually, I ended up not fixing the phone, but I tried out the Samsung Care Centre at Ikeja and was politely told that it’d cost 26k to get my phone fixed. At least, the price was more reasonable than the arbitrary 38k madam angry attendant was requesting!
I will rate Samsung Care Centre Ojuelegba a 3 over 10, only because it was very easy to locate their building. I believe terrible service should not be tolerated, and would never advise anyone to even think about getting their devices fixed at this location.
Samsung Nigeria, please take note.