Listed and first reviewed on: 07/01/18
There was an order for my book and the guy who manages my orders and fulfillment was not in town so the onus was on me to ensure it gets to the buyer hands. I couldn’t reach him to get the contact of the courier service he uses so I had go searching for delivery companies in Lagos using Instagram hashtags. That was where I found Swift Logistics Services.
I contacted them as early as 8am, sent them a pickup location which they promised to get there within an hour. I told them it was an urgent delivery and they assured me the recipient will get it before 2:00pm which was my deadline.
12 noon I was still waiting for them. The lady who I spoke to kept saying the dispatch is on his way. I would have cancelled, but I didn’t want them to be at a loss especially as I was assured a rider was already on the way and he would take less than 30 minutes to deliver once he picks up. He arrived about 12:30pm and I paid for the delivery in advance.
By 4pm I received a call from the dispatch saying he is outside the recipient office and he has called her multiple times but no one is picking. I was upset, because I thought the delivery had already been made and 4pm was way past the deadline. I expressed my annoyance to the lady I spoke to and she assured me the dispatch ride would ensure the recipient gets it that evening. They will wait.
I didn’t receive further messages from them or the recipient so I assumed it was delivered, a mistake I wouldn’t realize until a week after when Swift logistics contacted me to say the package was still with them. What???
The buyer had earlier said if the delivery wasn’t made that day I shouldn’t bother anymore because she was going on leave. I was angry they didn’t inform me for seven days. They promised to ‘make it up to me’. I sent them another address a few metres from the previous one for them to make the delivery. They said I would have to pay another fee which I found ridiculous. I instructed my package be returned to Yaba which was my current location. They said no, they can only return it from where it was originally picked, Iyana Ipaja, a location I wasn’t available and I had no one. I told them they can as well keep the package and they did, till this day.
I would never use or recommend them.
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