November 5th was my birthday, and I had written a wishlist, and trust CAKES to be on the list. I decided to try Tlash cakes as that’s like the exclusive cake company around the unilag campus.
I had heard mixed views about them, and I wanted to try them out myself. I figured Tlash would have so many orders so I decided to place my order like 2 weeks before the birthday. When I called and was trying to describe the type of cake I wanted, the rep (who I believe might have been the owner) asked me to send a picture to her via whatsapp. She texted me the whatsapp number, and I immediately sent the picture of the cake. It took her about 2 days to reply me and she didn’t even ask all the necessary questions (e.g. the flavor of the cake, where to deliver to, etc).
One week before the birthday, I called again and was attended to by a very rude customer care attendant who was very unhelpful so nothing fruitful came out of that conversation. I needed the account number to pay the cake fee and had to text the initial person I’d spoken with, and she of course, did not reply. I was so confused!! My birthday was fast approaching and Tlash wasn’t even bothered to know the flavor of cake I wanted, where to deliver to or even provide their account # for me to make payment!
I finally decided to ask a male friend to follow-up on my behalf, and apparently, the attendant was happier talking to him than me and she sharply sent him the account number. *Sigh*. The cake cost 5,500 naira with tax and delivery, and my friend paid for it via bank transfer. He then followed up with Tlash to confirm they’d received the payment notification (just to make sure they didn’t have a reason to not deliver the cake).
On my birthday, I got a call from Tlash asking where I wanted the cake to be delivered to (apparently, delivery is free to Yaba, Unilag and Luth). I was wondering why they were only asking for the information the day of vs. the initial time I’d called to place my order. Anyway, I wasn’t available when the cake arrived, but my roommate collected it on my behalf and she wasn’t asked to sign anything, neither was she asked for ID.
Finally, I tasted the cake and honestly, it’s just there and quite overrated (after all the wahala, imagine!)I I got the “chocolate” and vanilla two tiered cake with cherries and wafers. I think the chocolate cake is just normal cake with coloring; there was no form of chocolate in it, at least none that I tasted! The vanilla cake was slightly better. Coconut crisps were used to separate the chocolate cake from the vanilla cake, and I think that was cool as I’m a huge fan of coconuts.
I will rate Tlash a 6 over 10. The vanilla cake was good, and the chocolate cake was subpar. Also, the cake was quite huge for a 10 inch cake and that was pretty impressive. Tlash needs to work on their attentiveness and timely response to customers! They should consider assigning reasonable people to each channel for placing orders (e.g. phone, whatapp, etc). Tlash should also improve on their so called chocolate cake because it’s really not good..like not even manageable.
I do not think I would use Tlash services again. Ordering for a cake from them was too much hard work and I really can’t deal.