Listed and first reviewed on: 07/14/13
Review by AO
A few years ago, one of my maternal aunt’s gave birth to a boy at UPTH. This review is about our experience in the hospital and how things have barely changed since then.
When we got there she was in labour, so her younger sister registered her and we went to the general ward. You needed to see the general ward; it was appalling. There were way to many pregnant women there. We had to ask for a private ward, which we were given. The private wards have 2 beds to a room, so my aunt paid for 2 rooms. It was quite cheap since its UPTH. Mosquitoes were everywhere! As in, I’ve not seen that type in my life since I was born. The mosquitoes were so big, and my pregnant aunt insisted that she wouldn’t be able to stay in the room like that. So her younger sister had to go downstairs, buy ‘Bagon’ to fleet the room. We used a full can of Bagon. So we went out, on a stroll to allow the Bagon take its effect.
When we got back the mosquitoes we swept from the floor, the bed and everywhere were about 500 and I’m not exaggerating. Although we slept with mosquito nets that night, we all woke up the next morning with swollen hands due to mosquito bites. Imagine if we didn’t fleet the room the night before, only God knows what would have happened. And we were told that when you go to UPTH on an admission or something like that, they give you Fansidaar. Can you imagine that? Because they know that you’ll be leaving with Malaria, because of the mosquito bites. I don’t know what can be done to that place because they keep fumigating it yet the mosquitoes keep coming back like after two days. Maybe they’ll have to cut down the bushes all around the hospital. It’s really embarrassing that a teaching hospital should have this kind of problem.
In addition, the service we received at that hospital wasn’t good at all. When my aunt was in labour, they didn’t even attend to her properly. They kept telling her that she had not dilated well. At a point she had to shout that she could feel her baby’s head, and that was when the nurses started running all around and got a wheel chair for her. My grandma had to even give them 500 naira so that they could pay closer attention to my aunt, and the money went a really long way. Yes God was the main source of help, but I noticed an improvement in the treatment we received once the nurses collected the 500 naira. So what about those that don’t have 500 naira to give?
The worst part is that things haven’t changed much since then.
It all boils down to service. Our service matters a lot and we need to start paying attention to this in all aspects, especially in the Medical field. I believe Teaching Hospitals should be among the best in the country, as that’s where you have all the specialists and equipment, etc.
We need to learn to serve people well in this country. In any organization or company, service is key. Once you don’t get customers satisfied, then there’s a big problem. I hope we can all learn from this.
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